ONLINE SHOPPER DELIVERY CHARTER©

Version 1.0

Internet shopping delivery is safe

where you see this sign:

link to IDIS verification Logo, opens a new window

IDIS is the official merchant accreditation scheme

As an online shopper* with an IDIS-accredited retailer, you have the right to:

1. Clear delivery information before you place your order;

2. Convenient delivery options;

3. Notification of any delivery limitations / conditions;

4. Charges that are complete and simple to understand;

5. Access to information on your order progress;

6. Delivery within the agreed time frame;

7. Helpful support with failed / late / attempted deliveries;

8. Your goods arriving in good condition;

9. A clear returns process.

* With rights come responsibilities. As an online shopper, you must:

§ Check delivery details carefully;

§ Ensure all requested information is correct and complete;

§ Read and agree to the terms and conditions;

§ Try to be delivery-friendly: if you are likely to be out at the time of delivery, try to make a safe

alternative arrangement (e.g. with a neighbour or workplace);

§ Have realistic expectations: allow enough time for goods to arrive (picking, packing, shipping - and

sourcing, if not in stock);

§ Avoid unnecessary / premature enquiries that waste time and money: take advantage of any online

support tools (e.g. FAQs, tracking);

§ Be aware that it takes longer and costs more to deliver to some remote areas;

§ Appreciate that retailers don't 'lend' goods but 'sell' them: if you simply decide you don't want an

item, expect to pay the return-shipping bill yourself: generally, returned items must be unused, in

good condition and retain their original packaging;

§ Agree in advance with the retailer if you are going to return goods that are faulty or incorrect, then

return the goods in accordance with the retailer's instructions: expect that you may be required to

pay for return postage, which will usually be refunded by the retailer once the problem is confirmed.

IDIS is a sub set and extension of the ISIS Code of Practice for e-Commerce:

http://www.imrg.org/ISIS

http://www.imrg.org/IDIS - delivery@imrg.org - +44 (0) 7000 46 46 74